What's included in Managed Care (managed IT)?

Helpdesk and desktop management; 24/7 NOC monitoring of LAN/WAN and servers; network equipment management; additional sites; Microsoft 365 administration; employee onboarding and offboarding; onsite incident remediation in Southern California; vendor management (ISPs, line-of-business software, printers); managed backup and disaster recovery; business continuity with Azure Site Recovery; Microsoft 365 and Google Workspace backup (Dropsuite); VoIP administration; vCIO services; IT policies and procedures; IT runbook and technology roadmap; workstation lifecycle planning; workstation deployment (Windows and macOS); OS patch management; third-party patch management.