Why is your service desk staffed 5 AM–6 PM?
- Staffed Monday–Friday, 5 AM–6 PM Pacific (13 hours a day) and on call for emergencies 24x7. Most MSPs staff 8 AM–5 PM.
- Why it matters: issues fixed before the workday starts; 5 AM Pacific is 8 AM Eastern, so East Coast hours are covered; end-of-day deadlines covered; 65 staffed hours a week vs 45.